BPE - Prospect Feedback

👉 Our prospecting led us to a potential client involved in a change management policy.

1. A situation audit: Analysis - Diagnosis
2. A commercial proposal
3. A presentation of the action plan

At the end, the prospect communicated that they would get back to us because this proposal met their expectations.

We realized that we had "hit the mark".

Others would call it a "great catch".

But here’s where things get tricky!!!!

Prospect's feedback: Finally, No. We will see later.

Us: Totally doubtful!!!

Respecting the prospect’s choice, we move on.

Six months later, we receive an email from this prospect, totally frustrated by their current situation.

The social climate within the company is deteriorating:

• Questioning of skills
• Numerous communication breakdowns
• The organization no longer responds to its new reality

In other words, it’s a failure

They accuse us of not insisting enough????

• We should have held their hand!!!
• Break the objection, in other words, we should have become dependent on the decision!!!

It’s crazy how perception works.

In the end, here’s a lost opportunity and an accusation of non-assistance to someone in danger.

Is this a joke, you would say?

Our prospecting:

• Targeted
• Qualified
• And we always engage our credibility and willingness to bring about changes that matter and respond to your reality

Our approach is not just commercial, but based on a real desire to support leaders in conquering new markets or simply in a continuous improvement effort to meet these priorities.

We wanted to share this: Looking forward to it!

 <img style="box-sizing: border-box; border: 0px; vertical-align: middle;" src="http://innova-cso.fr/ressources/common/Clients1